We sell our products in accordance with the warranty regulations in force in the European Union!
We provide you with a guarantee for the products we sell. This allows you to enjoy service background security and product support and instant telephone technical support. Only this kind of guarantee guarantees that, if necessary, your device will be professionally repaired or replaced again as soon as possible if the professional service decides!
We guarantee 36 MONTHS for all new GSM modules and 12 MONTHS for accessories. The start of the warranty period is the date of the invoice and the warranty card. In accordance with consumer protection regulations, the manufacturer is obliged to replace the defective product if it is detected within 72 hours.
The warranty claim can be validated by presenting the documents listed below together:
- The complete factory packaging of the product with all factory accessories
- A copy of the receipt or invoice
- Warranty card issued by our company
The repair time for warranty repairs and inspections is typically 1-2 weeks, but we reserve the right to extend this period if justified.
In all cases, please complete an RMA document with the products returned to the service detailing the defects detected. https://www.ascglobal.eu/rma-document
The 72-hour replacement only applies to products that have failed during their intended use. In order to avoid the replacement of malfunctions due to improper use (eg crushed, soaked, stepped on, etc. due to a fall), the manufacturers and distributors only undertake the 72-hour replacement on the basis of an official service opinion. Accordingly, the following actions should be taken in the event of a product failure within 72 hours:
The detected fault must be reported to the distributor's telephone number. An RMA document must be submitted with the defective product. If the report is valid based on the service investigation, the manufacturer undertakes to replace the product immediately. If the intended use is not clear, our Webshop undertakes to replace the defective product within 72 hours only with the knowledge of the official professional service.
Packages sent by post will not be taken over by our Webshop, they will always be returned to the sender! The cost of warranty return is always borne by the buyer.
If the warranty or guarantee period for a product has not been indicated, please contact customer service by telephone for the warranty or guarantee period.
